Reliable Dropshipping Customer Care for Your Online Business (Nairobi)
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Are you running a busy Shopify, Jumia, Etsy, Kilimall, or Amazon store and struggling to keep up with customer queries, order management, or administrative tasks?
I’m a seasoned Virtual Assistant with over 7 years of experience, offering dependable customer care and dropshipping support tailored for online store owners like you. Based in Nakuru, Kenya, I help eCommerce businesses maintain smooth day-to-day operations, ensuring excellent customer experiences and streamlined backend processes.
Customer Support Services:
– Maintaining a positive, empathetic, and professional attitude toward customers
– Responding promptly to inquiries via email, phone, or live chat
– Acknowledging and resolving customer complaints effectively
– Processing orders, returns, and handling refund requests
– Recording interactions, transactions, and feedback in an organized format
– Managing escalations professionally to maintain customer loyalty
– Educating customers about products, usage, and resolving issues
– Tracking orders and providing timely updates to customers
– Conducting CSAT/NPS surveys to gather insights and improve service
Dropshipping Support & Admin Tasks:
– Order fulfillment and supplier coordination
– Managing product listings and updating inventory
– Creating basic product descriptions and copywriting
– Handling spreadsheets for profit tracking, expenses, and order logs
– Google Drive organization and data entry
– Social media posting and engagement
– Basic graphic support using tools like Canva
– Editing PDFs, transcription, and typing services
Software Proficiency:
– Shopify, Jumia, Etsy, Kilimall, Amazon
– Google Workspace (Docs, Sheets, Drive, Keep)
– Microsoft Word, Excel, PowerPoint
– Canva for basic design
– CRM systems, email tools, and file management platforms
Why Hire Me?
– Over 7 years of hands-on virtual assistant experience
– Fluent in English and Swahili, with excellent written and verbal communication
– Fast and stable internet connection
– Highly organized, a quick learner, and always reachable
– Keen attention to detail with a strong sense of responsibility
– Mature, professional presence with a calm, confident voice
Whether you’re looking for someone to manage day-to-day customer service, handle order fulfillment, or keep your online store operations running smoothly, I’m here to help.
Let’s work together to keep your customers happy, your store in order, and your time focused on growth.